The utility is available as a cloud-based service , hosted on the ManageEngine servers, or it can be installed on Windows and Windows Server on-premises. The tool facilitates remote access to client computers that have the corresponding agent software installed on them.
The requirement for an agent requires a level of permission to be given by the owner of the remote computer.
Once the agent is active, the technician using the controller console is able to perform a range of maintenance tasks on the remote computer both manually and through script-driven automation. The remote desktop facility is augmented by a chat facility that offers text, voice, and video chat between the technician and the user of the remote device.
As well as accessing computers for exploration, technicians can turn the computer on or off remotely. Remote Access Plus is available in three editions and one of these is free. The Free version is limited to the control of ten client computers.
The remote shutdown and Wake-on-LAN features are only available with the higher of the two paid plans, called Standard and Professional. Zoho produces a wide range of business software and the company also owns ManageEngine , which is a leading supplier of IT infrastructure management software. Zoho Assist is a cloud-based package of remote access services that is ideal for help desk and MSP technicians.
All communications are protected by bit AES encryption. The Zoho Assist package includes a live chat system and an integrated file transfer utility. The technician can open up multiple sessions on the same remote machine, enabling user-visible actions in one window and operating system actions in another.
It is also possible for the technician to show the customer his own screen in the interests of giving a system tour or usage instructions without having to grant that prospective buyer an account.
Apart from the remote desktop utility, Zoho Assist includes full remote access features that include automation for bulk research and updates across endpoints. For a completely free remote desktop system, check out the Free Edition of Zoho Assist.
This package will operate for one technician and allows contact to five remote computers, but only one at a time. This is a particularly interesting service for independent, freelance support technicians because it includes all of the tools needed to communicate with a user that needs help. The service is delivered from the cloud and is charged for by subscription with a rate per technician per month.
That means that the entire system is available to independent technicians as well as teams working for MSPs and large organizations. It is also possible to access the operating system without going through the desktop of the remote device. The Take Control system is available at two levels, with the higher level being called Take Control Plus. The higher level is particularly useful for supervised technicians because it includes session monitoring and technician performance reporting functions.
Take Control Plus also includes a user survey to evaluate the competence of each technician. The service can be paid for by the month or by the year. The annual payment plan works out cheaper. However, be aware that you have to pay for the service period in advance.
SolarWinds offers it on a day free trial. TeamViewer is an industry leader. This remote desktop system has been installed more than two billion times , which shows its popularity. We put this remote desktop system near the top of our list because it is a very comprehensive commercial product that allows free use by private individuals. However, if you need a remote desktop program for business use, you will have to pay. As the name suggests, TeamViewer is aimed at team collaboration and has a number of group communication features that make this more than just a remote desktop sharing tool.
These include video conferencing utilities and demonstration broadcasting. The remote connection tool relies on two-factor authentication to enhance security and all transmissions are protected by bit AES encryption.
The controller software can be accessed from Android mobile devices. The system also includes a secure file transfer facility and script execution capabilities in the console.
Although you have to pay for the Business Edition of TeamViewer, you can get it for free for an assessment on a day free trial. Atera is a support package for managed service providers MSPs. Another utility in the package is a Help Desk system , which includes a portal for access by the user community and a dashboard for use by technicians when they are working on a ticket. The Help Desk dashboard gives access to a remote desktop system, which is actually Splashtop , which you read about above.
The interface includes a chat system so that the technician can guide and advise the user as he explores the remote endpoint and produces a solution for the problem raised on the support ticket. Atera is a cloud-based service and is accessed through any standard web browser.
The service can also be accessed through a special app that is available for free for mobile devices. The platform is charged for on a monthly or yearly subscription per technician. You can get a day free trial and test the Atera system before you sign up for a subscription. You can use a Google Chrome browser as a remote desktop viewer. The device that is being accessed needs a program installed on it.
This is the agent program. Once that is running you can allow access to anyone by giving them a PIN. The viewer is browser-based and accesses any device over the internet. The system will work on any operating system that can open Google Chrome and there are also apps for Android and iOS devices.
Communications over the internet are protected by HTTPS , which is the same security system that protects credit card information when you buy things on the web. All tiers, including the free plan, come with instant chat, a desktop app, clipboard sharing, user management, Zoho Desk and Zoho SalesIQ integrations, and organization roles.
Each tier comes with more features. To ensure you get all the remote tools you need, I recommend checking out the pricing page to see what each specific tier offers before making a final decision. You can also do a day free trial to test it out. You can support your workforce on the job, equip IT for PC customer support from any device, and onboard new employees easily with TeamViewer and all its remote software support tools.
As a powerful and dynamic remote support system, TeamViewer offers augmented reality support, IT management, fast file transfer between remote devices, and even online meetings.
These features aid in efficient remote support, especially being able to have and record meetings across devices to ensure quality and have a record of the assistance. If you need to show a customer where to click on their screen or walk them through configuring their computers or routers, you can do so once you send a TeamViewer quick support link that gives you access to their device instantly. They make it easy to manage security with the ability to create groups, assign permissions, and set the appropriate policies.
Once you get into how many managed devices are permissible for each tier, it starts to differ. You can watch a free demo or speak to the sales team on the TeamViewer website. BeyondTrust offers you powerful tools for effective remote support, whether you want to administer unattended access to any device or help customers fix technical issues.
It provides plenty of integrations with password tools to ensure granular team and permissions management, so every step of the remote support cycle is accounted for and logged. This can be useful for reference in the event of compliance issues and auditing. Because of their innate ability to handle access point protection and enforced security features, BeyondTrust is the optimal solution for technical support that deals with sensible data.
You can try BeyondTrust before you commit with a free trial. To learn the full scope of their prices, contact their sales team.
App developers and software businesses can highly benefit from a robust remote support system that prioritizes speed without forgoing quality with desktop support software like AnyDesk. Users rave about the user-friendly interface and management screen.
AnyDesk makes it easy for IT professionals onsite or anywhere else in the world to connect to any computer remotely and quickly. This enables you to fix customer support issues from one operating location at scale. For instance, if you need to access your computer on the go, AnyDesk allows you to do it once you set up a secure password.
Its banking-standard TLS 1. AnyDesk also uses RSA asymmetric key exchange encryption to make sure every connection is verified and secure. From there, each tier starts getting a bit more personalized with access to additional features.
It allows you to monitor two systems for free and manage up to 19 systems if you decide to upgrade. With Pulseway, you can capitalize on device control with tools that enable you to run windows updates, quit processes, or even hibernate your machine from your smartphone. If you are a small business that works in the tech support or customer service domain then it is pretty common to assist your customers via remote desktop.
Generally, when it comes to business operations, the majority of software requires you to buy bulk business licenses. Even the good old TeamViewer is only available for free for non-commercial use. That said, if your needs are not that demanding then there are quite a few free remote desktop applications that get the job done with flying colors. Read: Looking for Alternative to TeamViewer? Windows has a built-in remote-control capability that allows you to control any Windows system over the network using the Remote Desktop feature.
Like any remote desktop software, Windows Remote Desktop comes in two parts. The client is available on all Windows versions like Home, Professional, and Enterprise.
However, the remote desktop server is only available in the Pro and Enterprise versions of Windows. One of the main advantages of RDP is that it is designed to work efficiently on slow connections. By default, the protocol uses RC4 cipher to encrypt the data connection. If needed, you can even switch between 56 and bit ciphers. Features of Windows Remote Desktop include but not limited to efficient bandwidth management, clipboard mapping, print redirection, keyboard hooking, sound redirection, network load balancing, remote file transfer, etc.
One of those ready to use modules is the Zoho Assist that allows you to remote control computers via a network. Of all the features, the one I really like is the Unattended computer access. Other features include clipboard sharing, user management, UAC compatibility, organizational rules, instant chat, etc. Do keep in mind that the free version of Zoho Assist is limited to one concurrent session and one remote technician at any given time.
When it comes to small business remote desktop applications, ConnectWise Control is one of the most and feature rich. One of the best things about ConnectWise is that it offers super-fast remote-control connectivity. To get started, just make the client install the compatible client app and then initiate the connection from your server.
Since the service is mainly aimed towards business customers, ConnectWise Control offers granular user access control. If needed, you can also set individual permissions on per session basis. Other features of ConnectWise Control include unattended access, audit reports, secure session codes, Android and iOS apps, extension support, etc.
Keep in mind that free users are limited to one connection, one remote technician and one simultaneous session. For advanced features like support for an increased number of concurrent connections and simultaneous sessions, clipboard support, file transfer, wake-on-LAN, chat support, session triggers, etc.
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